Dacadoo, a leading provider of Insurtech and Healthtech solutions, today announced it has been selected as 1 of the 4 “Cool Vendors in Insurance 2021”1 by Gartner. This recently published report highlights that different stances to customer experience (CX) will be needed to respond to emerging consumer demands, including more digital channel capabilities and new products and services. Many of the Cool Vendors in this report are focusing on radically transforming CX to meet these shifts.
Gartner’s Cool Vendor in Insurance research is designed to highlight interesting, new and innovative vendors, products and services. The report also provides recommendations for Life and P&C insurance CIOs to take their strategies forward including the following:
- Create a product and technology portfolio that incorporates Cool Vendors by appraising their ability to deliver innovation across different scenarios to expedite delivery with shorter-term payback cycles.
- Accelerate CX transformation by leveraging Cool Vendor solutions to improve customer intelligence and enable dynamic and more-proactive engagement.1
“We consider our inclusion in the ‘Cool Vendors in Insurance 2021’ by Gartner, a confirmation of our mission to enable insurers to unlock the power of digital health engagement and health risk quantification to improve business performance,” said Peter Ohnemus, President and CEO of dacadoo. “AI and reward-driven client solutions are driving further this mayor CX transformation of digital life and health. We believe that the global insurance industry is now ripe for getting into the growing ‘real-time movement’ that we have seen in other industries such as entertainment, travel, retail, etc. It is mission-critical that insurance companies become customer centric and able to build a long-term relationship with their clients. At dacadoo we call this the ‘REF factor’ (providing solutions that are Relevant, Easy and Fun to use) which is a new way of creating and benchmarking client engagement.”
From our view, the information provided in the report is of value to all insurance executives who are seeking new ways to transform their business models and jump into the future of digitization and customer engagement.
[1] Gartner, “Cool Vendors in Insurance”, Sham Gill, Richard Natale, Laurie Shotton, Kimberly Harris-Ferrante, Rajesh Narayan, James Ingham, 15 April 2021.
